Dear Raymond,
"It seems the thermostat is defective...please get in contact with Sausage Maker to replace the unit. Best Regards,"
The two defective smokers sre being picked up tomorrow morning and get trucked back to NY, a nice 3000 mile ride. I'm way to far into this to back off now, and I want some satisfaction. Numerous hours spent e-mailing techs in Brazil and customer service people in NY, on top of all the time and money spent processing the batch of sausage only to be ruined by their defective smoker


I think if they'll send me the 30 lb model at no extra charge I might be able to consider us even. Of course that batch of sausage is like a big salmon that gets away right before the net comes down, you never really get over it. These two managed to get in the boat, but the fillets will be frozen instead of smoked until this all gets ironed out.
