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ursula - Passionate

- Posts:317
- Joined:Sat Jul 28, 2012 04:38
- Location:country victoria
PH meter : a story of customer service
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by ursula » Fri Jun 20, 2014 09:13
I bought a Lutron PH 212 PH meter last year in August from Heatmiser in UK, for $161, including postage and a spare probe.
Yesterday I used it to test my mettwurst, and it failed. The readings were around 13 - 14.
I then noticed that the internal tube in the probe had a crack in it. (The unit itself is very robust and should last for years). Fortunately I had the spare probe, which works perfectly with a great degree of accuracy.
Now online shopping has the onerous requirement that the buyer pays for the item to be returned.
So I emailed Heatmiser, not expecting any satisfaction, and they have waived the requirement to send it back and are sending me a new one free of charge.
That doesn't happen very often, and it put an extra smile on my face for the day.
Ursula
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cogboy - Frequent User

- Posts:189
- Joined:Sun May 18, 2014 22:38
- Location:New Hampshire
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by cogboy » Fri Jun 20, 2014 10:00
Wow, Unfortunately service like that is a rarity instead of the norm .Sounds like a great company to deal with !
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redzed
- Moderator

- Posts:3862
- Joined:Fri Apr 20, 2012 06:29
- Location:Vancouver Island
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by redzed » Fri Jun 20, 2014 16:37
Ursula, that is great to hear. I wish i had an extra probe and will start looking for one. They do wear out. Mine was starting to bounce around a bit but I purchased a cleaning solution and it seems to be fine for now. I calibrate it each time between testing batches after storage.